Studio Pay has closed

We have taken the difficult decision to withdraw our Studio Pay credit product.

You will still be able to shop with Studio and Ace but will need to purchase using an alternative payment method. 

Please do not make any payments to Studio Pay as your balance has been moved. If you have been transferred to Link Financial, contact them using the details below to find how to make a payment. If you have switched to Frasers Plus click here to find how to make a payment.

For further information

If your account has been transferred to Link Financial:

You can contact them using the details below for further information:

Address: Link Financial Outsourcing Limited, PO Box 107, Caerphilly, CF83 3GG
Tel: 02920 808655 (Monday to Thursday 8am - 6pm, Friday 8.30am – 5pm and Saturday 9am – 2pm.)
Email: mail@linkfinancial.co.uk

If you would like to request your previous Studio Pay account statements:

Please submit a request below using the "support" button in the bottom right corner of this page.

If you have any queries about your credit file or believe you may have been a victim of fraud:

Please submit a request below using the "support" button in the bottom right corner of this page.

If you have any queries about your Studio Pay Care Plans or Warranties:

To make a claim, you need to call Castelan Limited on 0330 024 0367. Lines are open between 9am and 5:30pm Monday to Friday. Alternatively, you may send an email to productbreakdown@castelangroup.com or write to
Castelan, Customer Care, Alpha House, Sunnyside Road North, Weston-super-Mare, Somerset, BS23 3QY.

For any further queries or cancellation requests you can submit a request below using the "support" button in the bottom right corner of this page.

If you want to make a complaint about your Studio Pay account:

If you want to make a complaint about how your Studio Pay account has been handled, click here to see our up to date FAQs.

If you have any other queries with Studio or Ace such as deliveries, orders or returns, and not Studio Pay, see below:

For Studio see help.studio.co.uk

For Ace see help.ace.co.uk

If your Studio Pay account was switched to Frasers Plus:

See more information by visiting the Frasers Plus FAQs. You can contact Frasers Plus directly for support with your account. How do I contact you? – Frasers Plus